IT Support Specialist

[INVNT GROUP] is a curated suite of disciplines designed to greet you at any stage of the storytelling cycle, with a rare offering that elegantly threads your BrandStory through an infinite loop of audience interactions. The GROUP consists of modern brand strategy firm, Folk Hero; creative-led culture consultancy, Meaning; branded content studio and content marketing agency HEVĒ, INVNT Higher Ed; events for colleges and universities, and the original live brand storytelling agency, INVNT. For more information about [INVNT GROUP], visit: www.invntgroup.com.

Founded in 2008 by Scott Cullather and Kristina McCoobery, INVNT uses the craft of live brand storytelling to create and produce live experiences that excite and unite physical and virtual audiences, globally. The company’s ‘challenge everything’ positioning statement helps clients including General Motors, PepsiCo, Merck, Microsoft, Pfizer, and Samsung share their stories with every audience that matters. INVNT’s offices are strategically located in New York, London, Sydney, Detroit, San Francisco, Washington D.C., Stockholm, and Singapore. For more information about INVNT, visit: www.invnt.com.

Our IT team is hiring! We are currently looking for a full-time IT Support Specialist in our NYC Office location. This role will be mainly onsite with occasional remote work opportunity. With a hands-on attitude, you have a natural enthusiasm for helping others and contributing to the enhanced productivity of our dynamic workforce in a multi-office environment.

 

Role Responsibilities

  • Provide end-user helpdesk IT support and manage in-office technology.
  • Install, maintain, troubleshoot, and repair laptops, desktops, network equipment, printers
  • A/V equipment & various peripherals
  • Maintain software and hardware asset inventory and licensing
  • Perform onboarding and offboarding tasks
  • Procure computer-related equipment
  • Administer Office 365 email and cloud-based file systems
  • Administrate infrastructure, including networks, firewalls, and switches
  • Create and provide technical documentation for configurations and procedures.
  • Perform system updates
  • Provide end-user training

Qualifications

  • Minimum 2-4 years’ experience in a Mac-centric helpdesk support
  • Apple ecosystem and JAMF experience
  • Experience with troubleshooting mobile devices (IOS)
  • Exceptional problem-solving skills and comfortable navigating ambiguity.
  • Demonstrated experience with and knowledge in Windows PCs, Microsoft Office, Slack, Dropbox, SSO, Meraki networks.
  • OKTA, JAMF, Adobe, and/or MDM understanding and/or experience ideal.
  • Previous experience in email support and administration (Outlook / Exchange)
  • Solid understanding of AV solutions; ideally, previously providing support with AV solutions, and setting up large-scale meetings.
  • Detail-oriented multitasker.
  • Ability to perform in a dynamic environment with changing schedules and priorities.
  • Apple Technician or CompTIA A+ certification is highly preferable.

*Any offered salary is determined based on market data/ranges, seniority, merit, applicant skills, prior relevant experience, and geographic location where the work is performed

Click here to learn more about our benefits.

 

INVNT GROUP is an equal opportunity employer; we strongly value diversity, equity, and inclusion at our company. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

Vaccination against COVID-19 is required as a condition of employment with INVNT Group and in order to work in the Company’s offices and/or travel on Company business. All candidates provided a conditional offer of employment are required to provide proof of vaccination to INVNT Group in connection with its mandatory vaccination policy. INVNT Group requires all U.S. employees to be fully vaccinated by their start dateunless they have a valid religious or medical reason not to be vaccinated. “Fully vaccinated” means that 14 days have passed since you received the second shot of a US-approved two-dose COVID-19 vaccine (such as the Pfizer or Moderna vaccines) or the one shot of a US-approved one-dose COVID-19 vaccine (such as the Johnson and Johnson vaccine).

INVNT Group will comply with the reasonable accommodation provisions of federal, state and local laws for those individuals who are unable to receive the COVID-19 vaccine due to a medical condition or sincerely-held religious belief. Accommodations will be granted where they do not cause an undue hardship or pose a direct threat, in accordance with applicable law. If you are made a conditional offer and require a medical or religious exemption, you will be given an opportunity to request one before you begin employment at the Company. If requesting such an exemption, you will be required to provide documentation supporting your need for such exemption, in accordance with applicable law.

*Any offered salary is determined based on market data/ranges, seniority, merit, applicant skills, prior relevant experience, and geographic location where the work is performed

Application ends on April 1, 2023
Job ID: 5630 Application ends on April 1, 2023

Overview

  • Location New York
  • Job category Implementation & IT
  • Salary $$75-90K*
  • Job type Full Time

INVNT GROUP